Shipping Policy

Thank you for visiting and shopping at The Hipster Exchange! Following are the terms and conditions that constitute our shipping policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days once payment is received. Orders are not processed by all of our warehouses on holidays and weekends. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. While it is unlikely that this will happen, since the vast majority of our products are made to order, it is a possibility. We thank you in advance for your patience and know you'll enjoy your items made with YOU in mind.

Shipping charges for your order will be calculated and displayed at checkout. Our website will automatically calculate the fastest and cheapest shipping costs for you, depending on what you order and where the items will be shipped from.

Keep in mind that delivery delays are still possible as UPS, USPS, and FedEx are working hard to recover from the pandemic.

We ship to the U.S. and some U.S. territories. We are working to expand this but unfortunately cannot offer international shipping at this time.

Depending on what you order, you may receive more than one box from us - don't panic if you only receive part of your order in the first box. The rest is probably already on the way but may have been sent from a different warehouse across the country!

Customs, Duties and Taxes

The Hipster Exchange is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Hipster Exchange is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.